Returns

 We have a 7-day return policy, which means you have 7
days after receiving your item to request a return.
To be eligible
for a return, your item must be in the same condition that you received it,
unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase.


 To start a return, you can contact us at info@drippedoutcrystals.co

If your return is accepted, we’ll send you a return
shipping label, as well as instructions on how and where to send your package. Please
note that if your country of residence is not Australia, shipping your
goods may take
longer than expected.
You can always contact us for any
return questions at info@drippedoutcrystals.co

 

Damages and Issues


 Please inspect your order upon receipt and contact us
immediately if the item is defective, damaged, or if you receive the wrong
item, so that
we may evaluate
the issue and make it right.
Certain types of items cannot be
returned like custom products (such as special orders or personalized
items.

Please get in touch if you have questions or concerns
about your specific item.
Unfortunately, we cannot accept
returns on sale items or gift cards.


 

Exchanges


The fastest way to ensure you get what you want is to
return the item you have, and once the return is accepted, make a separate
purchase for the new item.
 As above, your item must be in
the same condition that you received it, unworn or unused, with
tags, and in
its original packaging. You’ll also need the receipt or proof of purchase.


 

Refunds


We will notify you once we’ve received and inspected
your return to let you know if the refund was approved or not. If approved,
you’ll be
automatically
refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or
credit card
company to process and post the refund too.
If more than 15
business days have passed since we’ve approved your return, please contact us
at info@drippedoutcrystals.co